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FAQS

How to Choose the Right Moving Company for Your MoveAre you a little nervous about who to trust with moving your earthly possessions? Follow these steps to finding a reliable moving company and a little peace of mind. Talk to friends, neighbors and co-workers for personal recommendations and warnings. If you are looking for choices on the Internet make sure you DO NOT USE A BROKER. Current consumer protection laws related to the movement of household goods do not apply to Household Goods Brokers. Once a broker sells you, he sells the job to the highest bidder, and he is no longer responsible to you. Brokers are not licensed to do the actual moves. With a broker you’ll never know who is going to show up on moving day and they will usually charge you a lot more then you where told by the broker. Always ask are you a broker?Spend some time talking with each moving company it’s a good sign if they take the time to understand your moving needs. Ask questions. If the company representative isn’t friendly and helpful on the phone, call someone else. Don’t let a moving company bait you with low hourly rates. A professional moving company is sure to perform your move more efficiently and protect your belongings and that’s what ultimately saves you money. Occasionally, no matter how careful a moving company is, an item may be damaged. That’s why it’s important to ask the moving company about their claims policy. Verify that the moving company is insured. (insured beyond $0.60 per pound). Verify they are a member in Good Standing of your Local Better Business Bureau. Verify that the moving company is licensed and regulated. You can inquire from state agencies that regulate transportation services, Department of Transportation (DOT). The following explanation is provided relative to insurance coverage carried by First Responders Moving:

GENERAL LIABILITY

This insurance provides coverage for physical damage to a customer’s premises. This does not cover normal wear and tear on the premises nor pre-existing damages. This coverage is at no cost to the customer.

CARGO INSURANCE & BASIC COVERAGE

This insurance provides coverage for damage to a customer’s household or office contents during transit. The reimbursement is computed at $0.60 per pound per item. It is the option of the carrier to either repair or replace the damaged item. Any claim under the Cargo Insurance must be made in writing within 90 days following the completion of the relocation. This coverage is at no cost to the customer.

EXTENDED COVERAGE CARGO INSURANCE

This insurance provides extended coverage over the above-described Cargo Insurance. This coverage is for damage to household or office contents from the commencement of the move to its conclusion during transit of such contents. It is the Carrier’s option to elect either to repair or replace the damaged item(s). Coverage is limited to the amount of insurance purchased and subject to a deductible. Any claim, under the Cargo Insurance must be made within 30 business days in writing following the completion of the relocation.BONDINGMovers should be bonded to protect YOU during your move. Choosing bonded movers means that you are protected from theft on the part of rogue moversor discreditable thieves. This bond posted as required by law protects you in the case of employee theft, vandalism, etc.The following are warnings and points to watch out for: The lowest hourly rate in a local move is not necessarily the lowest final price. Some moving companies bait you with low hourly rates and then in the sneakiest of ways prolong the time required to finish the move to raise the cost of your move. Always choose the moving company best suited based on the above criteria not the hourly price. Watch out for hidden costs always ask are there any other potential costs I may be required to pay? DO NOT USE A BROKER. Always ask are you a broker? Before you choose a National Van Line, keep in mind most Van Lines don’t have the authority to do local moves. The moving contract will be with you and their local agent and the Van Line will not be responsible in the case of any damages or other potential problems. Rarely will the agent tell you this and if he does not choose another mover. Items Not To PackBefore your things are packed and loaded, please take some time to look over the items that we cannot put on a truck or in a container. Hazardous and perishable materials are not allowed, and we recommend that you keep sentimental or personally important items with you.

  • Hazardous and perishable materials are not allowed, and we recommend that you keep sentimental or personally important items with you.
  • Hazardous materials
  • Aerosol cans
  • Ammonia
  • Ammunition
  • Car batteries
  • Charcoal/lighter fluid
  • Chemistry sets
  • Cleaning solvents
  • Darkroom chemicals
  • Fertilizer
  • Fire extinguishers
  • Fireworks
  • Fuels/Oils
  • Household batteries
  • Kerosene
  • Liquid bleach
  • Loaded guns
  • Matches
  • Nail polish
  • Paint thinners
  • Paints/varnishes
  • Pesticides
  • Poisons
  • Pool chemicals
  • Propane tanks
  • Sterno fuel
  • Weed killer
  • Perishables
  • Food without adequate preservation
  • Frozen food
  • Open or half-used foods
  • Plants
  • Produce
  • Refrigerated foods

NOTE: You should empty your refrigerators and freezers and keep appliance doors open for at least 24 hours in advance of loading. This will allow appliances to dry out and prevent the growth of mold.  Personal importance/sentimental value; Address books; Airline tickets; Car titles; Cash; Cell phones; Checkbooks; Computer data files/backups; Family photographs/photo albums; Financial documents (stocks, bonds, CDs, IRAs, deeds, tax records); Home videos; Insurance policies; Jewelry and furs; Keys (car, furniture, new home); Laptop computers; Medical/dental records; New home documents; Prescription medicine; Professional files/research projects; School records and much more.

Serving our community both on and off duty

First Responders Moving
Residential Moving

Our team of First Responders will have the best plan to get your property loaded and to its destination quickly and safely. We strive to keep your costs as low as possible.

Commercial Moving

We can help with any of your commercial moving needs. Whether its out of an office building, financial institution, medical facility, or any other space. We strive for a customer first approach, and service above all else. What else can you expect from a team of First Responders?

Interior Design

We want to be a seamless extension of your business. We provide high quality receiving, inspection, storage and delivery options for your client's needs. We would love to serve your interior designer needs.

What Customers Say About Us

First Responders Moving was amazing. They were professional and responsive to our needs. It was a relief knowing that my family was in the good hands.

Mike C.